The small print
PAIA Manual
How to ask for records we hold, under the Promotion of Access to Information Act (PAIA).
Last updated: 21 October 2026
1. About this manual
This is the manual of The Grand Africa (Pty) Ltd, trading as Grand Africa Café & Beach, under section 51 of the Promotion of Access to Information Act, 2000 (PAIA). It explains what records we hold and how you can ask for them.
For how we use personal information, see our Privacy & Cookie Notice.
2. Our details and Information Officer
Company: The Grand Africa (Pty) Ltd, trading as Grand Africa Café & Beach
Registration number: 2016/139917/07
Address: Block Yard, Haul Road (off Beach Road), Granger Bay, V&A Waterfront, Cape Town, 8001
Information Officer: voice@grandafrica.com, +27 21 425 0551
Our Information Officer deals with all requests under this manual.
3. Records we hold
We keep these kinds of records:
company records
financial and tax records
staff records
guest and booking records
supplier records
marketing records.
These include records required by South African law, such as tax, employment and company records. Listing a record doesn’t mean we will give access to it; each request is decided under PAIA.
Some records are available without a request: our website, our menus and our Privacy & Cookie Notice.
4. How to ask for a record
To ask for a record:
download Form 2 from the Information Regulator’s website
send it to our Information Officer at voice@grandafrica.com, with proof of your identity (such as a copy of your ID)
we will reply within 30 days.
Fees are set by the PAIA Regulations: a R140 request fee if your request is not about your own personal information, plus access fees where applicable (for example for copies). See the Regulator’s fee page.
5. If you’re unhappy
If you disagree with our decision, you can complain to the Information Regulator within 180 days, or apply to a court.
Information Regulator (South Africa)
Website: inforegulator.org.za
PAIA complaints: PAIAComplaints@inforegulator.org.za
General enquiries: enquiries@inforegulator.org.za
Phone: 010 023 5200 (toll-free 0800 017 160)
Address: Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, 2191
6. Personal information (POPIA)
Our Privacy & Cookie Notice explains why we use personal information, who we share it with and when it may be stored outside South Africa.
We use reasonable technical and organisational measures to keep personal information safe.